BC Support Intelligence
BC Support Intelligence turns an unstructured customer request into a validated support record and a source-based investigation plan.
Fictional sample
Customer request
Armazém da RibeiraPosted purchase invoices no longer appear in the vendor ledger.
Extracted
Which company and posting date are missing from the ledger?
Investigation plan
Source · the customer message
Open question · could the invoice sit in another company?
No diagnosis yet.
BC support requests frequently arrive without the environment, version, localisation, affected process or reproduction details needed to begin a useful investigation.
The consultant must first reconstruct the problem, request missing information and separate symptoms from assumptions before researching a possible cause.
The solution uses specialised agents for different stages of the support process.
The first stage structures the customer’s request, extracts the available facts, checks completeness and asks a focused clarification question when essential information is missing.
Once the support record is sufficiently complete, the investigation stage searches the available technical and knowledge sources, organises the evidence and prepares an investigation for the consultant.
The system does not manufacture a diagnosis when the evidence is insufficient.
BC Support Intelligence is a multi-agent prototype in development for investigating and supporting Microsoft Dynamics 365 BC issues.